The client was an iOS and Android app that helped people capture, store and organize their purchase history, including paper and digital receipts.
They were looking for a “technically minded person” who:
- Could take care of customer support (a few support inquiries per week).
- Build out a knowledge base for the product.
- Monitor app store reviews and feedback.
- Keep an eye on social networks for comments, feedback or problem reports.
They needed someone tech-savvy who could get a deep understanding of the app and help their not-techie customers achieve their goals with the app.
The candidate hired
We presented the client three candidates and they hired one, called Santiago, for $700/month.
Santiago had a Proficient English level and showed excellent communication skills.
He had 8 years of experience in customer experience positions, having worked as Customer Service Specialist and Customer Assistance Representative at some big brands, including Samson and Nestle.
Moreover, Santiago had a deep understanding of technology as he had studied computer programming.